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We'd love to hear from you! Whether you have a question about our grammar lessons, need support with your account, want to report an issue, or simply have feedback to share, we're here to help.

Contact Information

What You Can Contact Us About

Response Time

We aim to respond to all enquiries within 2-3 business days. During busy periods, responses may take slightly longer.

For urgent account or privacy-related matters, please indicate "URGENT" in your email subject line.

Before You Contact Us

To help us assist you more efficiently, please:

• Check our FAQ section (if available) for answers to common questions
• Search our lessons to see if your grammar question is already answered
• Include relevant details such as your account email (for account issues) or lesson URLs (for content questions)
• Describe the issue clearly including any error messages or steps to reproduce problems

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For data protection requests (access, deletion, rectification, etc.), please email info@english-grammar.online with:

• Your full name
• Your account email address
• Specific details of your request

We will respond to privacy requests within 30 days as required by GDPR and Swiss data protection law.

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Business Hours

Email enquiries are monitored Monday to Friday, 9:00 AM - 5:00 PM CET.

While we check emails regularly, please note that English Grammar Online is operated as a sole trader business, so responses outside business hours may be delayed.

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Your input helps us improve English Grammar Online for everyone. Whether it's a compliment, criticism, or suggestion, we appreciate you taking the time to share your thoughts.